A Letter of apology to a customer who received a badly damaged consignment

                                                                                                            Coimbatore

                                                                                                            30^th Sep 2012

XYZ ltd.

Coimbatore

To

    Mr. Kumar,

    43, East Street,

    Srirangam,

    Trichy-620006.

Dear Mr. Kumar,

         I have thoroughly reviewed your complaint .I regret and owe my deepest apologize from my company side for this bad damage that has occurred for your product.

        We are mainly focused on customer satisfaction .After analyzing this issue, we found that this inconvenience happened due to key staff department change.

          I assure you that this will never happen again, we value your relation with XYZ ltd, so we will provide a new material as same as previous material for free of cost. If you have any queries regarding please free to contact us.

Mob.No.9994954136

Email:durairajcit@gmail.com

Your’s in service

Durairaj B

Customer relation Officer

XYZ ltd.

Coimbatore-14